PT. SOFTION GERBANG TEKNOLOGI KREATIF · Balto
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PT. SOFTION GERBANG TEKNOLOGI KREATIF
Của PT. SOFTION GERBANG TEKNOLOGI KREATIFAn Agentic AI support assistant build for Balto as POC. Uses LLMs to deliver context-aware replies. It not only handles inquiries but also guides users through their shopping journey—recommending products, managing subscriptions, answering questions, and improving continuously via agent feedback.
- Giai đoạn
- Đang vận hành
- Ngành
- Truyền thông và giải trí
- Bán lẻ và thương mại điện tử
- Y tế
- Triển khai
- Đám mây (SaaS)
Giá trị mang lại
Unlike rule-based or intent-limited competitors, our solution leverages an agentic LLM approach that not only responds but guides users through their shopping journey. It learns continuously from real agent feedback, enabling high adaptability across industries with minimal configuration. Our system bridges knowledge base automation with personalized assistance—tailored for fast-growing digital brands.
- 1. High operational costs from scaling human customer support teams.
- 2. Inconsistent and delayed responses that reduce customer satisfaction.
- 3. Lack of contextual, guided assistance during the customer journey, leading to lost sales and poor retention.
- Our Agentic AI assistant automates inquiries, guides customers, and continuously learns via feedback.
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Khách hàng phù hợp nhất
Our ideal customers are mid-to-large eCommerce / D2C brands / healthcare and education with high customer interaction volume and a need to scale support without compromising quality. These companies are digitally mature, operate in competitive markets, and seek AI solutions to enhance customer experience, reduce agent workload, and improve operational efficiency.
Khách hàng tiêu biểu đang trả phí
- Balto (D2C pet supplement brand based in France, Belgium and Spain, $9 million revenue)
Cột mốc chính
- Successfully developed and deployed an Agentic AI customer support assistant for a French D2C brand, enhancing customer service efficiency by over 40%. - Processed and analyzed 20,000+ real customer inquiries to build a robust, LLM-powered knowledge base integrated with semantic search.
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PT. SOFTION GERBANG TEKNOLOGI KREATIF · Encripti
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