8nabler Sdn Bhd
Của 8nabler Sdn Bhd8nabler is an AI technology company helping enterprises, BPOs, and contact centres across Malaysia and ASEAN modernize customer engagement through Voice AI and AI Contact Center (AICC) automation. We design and deploy AI-powered chat and voice agents that automate inbound and outbound calls and conversations, integrate with existing telephony systems and messaging platforms, and work alongside human agents to handle real customer conversations at scale. Unlike many global Voice AI platforms built for US or European markets, 8nabler is designed specifically for ASEAN unit economics. Our solutions are priced and architected to deliver measurable ROI in Southeast Asia, enabling organizations to reduce cost per interaction, improve SLA performance, and scale operations without relying solely on headcount growth. 8nabler works seamlessly with existing SIP and PBX infrastructure, allowing customers and BPO partners to adopt automation incrementally and with low operational risk. With deployments across multiple industries—including BPO, telecommunications, finance, and healthcare—8nabler has a proven track record of helping teams improve efficiency, protect margins, and deliver better customer experiences through practical, production-ready Voice AI.
- Giai đoạn
- Đang vận hành
- Ngành
- Bất động sản
- Ô tô và di chuyển
- Y tế
- Triển khai
- Đám mây (SaaS)
Giá trị mang lại
1. Enterprise-grade AI safety by design 2. Proprietary conversational Voice AI with natural, expressive speech 3. Ultra-low latency for live calls 4. Built for ASEAN economics and operations 5. Deep localization and mixed-language support 6. Code-free AI Agent Studio for enterprise control
- Customer-facing teams across Southeast Asia face growing pressure to deliver 24/7, high-quality voice support while controlling costs, maintaining compliance, and meeting rising customer expectations. Traditional contact centers struggle with agent shortages, high attrition, inconsistent service quality, and escalating operating costs—especially as call volumes fluctuate and language requirements become more complex.
- At the same time, many Voice AI solutions fall short in real production environments. Enterprises worry about AI hallucinations, loss of control, and unsafe responses. Others find that AI voices sound robotic, responses feel unnatural, or latency makes conversations awkward and frustrating for customers. Global platforms are often priced for US or EU markets, making them economically impractical for ASEAN operations, while lacking deep support for local languages or real-world multilingual conversations.
- 8nabler is built to solve these problems.
- Our platform delivers enterprise-grade Voice AI with safety at its core, using guardrails, clear limitation awareness, and human-in-the-loop (HITL) controls to ensure AI behaves predictably and responsibly. Conversations are designed to escalate gracefully to human agents when confidence thresholds are met or exceeded.
- We focus heavily on voice naturalness and expressiveness, enabling AI agents that sound human, conversational, and context-aware—critical for trust and customer satisfaction. With low-latency voice processing, conversations feel real-time, not delayed or scripted.
- 8nabler is engineered for ASEAN economics, delivering automation that makes financial sense in Southeast Asia without sacrificing quality. Finally, our platform supports deep localization, including regional languages and mixed-language conversations within a single call, reflecting how customers actually speak across Malaysia and ASEAN.
- The result: safer, more natural, and economically viable Voice AI that works in real-world contact center operations.
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Khách hàng phù hợp nhất
- 8nabler’s ideal customers operate in industries with high-volume, voice-heavy customer interactions, where efficiency, service quality, and scalability directly impact margins. This includes:
- Business Process Outsourcing (BPO) and contact center operators
- Enterprises with large customer support or operations teams, especially in telecommunications, finance, insurance, healthcare, logistics, and hospitality
- Service providers and system integrators delivering managed contact center services
- These organizations typically manage thousands to millions of calls per month across multiple queues, campaigns, or regions. 8nabler is best suited for mid-market to large organizations, typically:
- 200 to 10,000+ employees, or Contact centers with 50+ agents, scaling to hundreds or thousands across sites
Khách hàng tiêu biểu đang trả phí
- Boost (fintech), Maxis (telco)
- incorporated July 2025 - First paying customer (Boost) - August 2025 - Raised seed capital: USD 65,000