[SB10] AI-Powered Branch Traffic Prediction & Smart Queue Management
Shinhan Future's Lab Vietnam · Posted 7 months ago
Banking and financePredictive Analytics / Forecasting
- Budget
- VND 200M
- Timeline
- Not specified
- Closed on
- 3 May 2026, 23:59 ICT
Problem statement
Apply AI on historical branch traffic, transaction types, and real-time check-in data (from SOL app & queue systems) to predict waiting times and service demand — helping customers choose optimal visit times and enabling branches to optimize staffing.
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Expected outcomes and success metrics
- Reduce average customer waiting time
- Improve branch service efficiency and staff allocation
- Enhance customer experience and satisfaction at branches
- Increase adoption of digital channels by redirecting simple transactions
- Provide data-driven insights for branch network optimization
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Current process
_No existing solution available_
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Current solution
_No existing solution available_
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Target users and impacted teams
| Team / Department |
|---|
| Branches / Transaction Offices |
| Digital Business Unit |
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Relevant AI technologies
Predictive Analytics / Forecasting