[SB4] AI Call Bot for Collections & Sales
Shinhan Future's Lab Vietnam · Posted 7 months ago
Banking and financeConversational AI / Chatbots
- Budget
- VND 200M
- Timeline
- Not specified
- Closed on
- 3 May 2026, 23:59 ICT
Problem statement
Deploy an AI voice bot that automatically handles debt reminders and outbound sales calls — capable of natural conversation, capturing customer intent, and routing complex cases to human agents.
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Expected outcomes and success metrics
- Reduce operational cost (call center / collection team)
- Improve collection recovery rate (especially early-stage delinquency)
- Increase outbound sales productivity (calls per day, conversion rate)
- Ensure consistent and compliant communication with customers
- Free up human agents to focus on high-value or complex cases
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Current process
_No existing solution available_
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Current solution
_No existing solution available_
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Target users and impacted teams
| Team / Department |
|---|
| Collection Dept. |
| Shinhan BUs (Branches, SmartCredit Division, Business Center) |
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Relevant AI technologies
Conversational AI / Chatbots