Customer support ticket triage and resolution drafter
VNGGames · Posted 2 months ago
Media and entertainmentRobotic Process Automation (RPA)
- Budget
- To be determined
- Timeline
- Not specified
- Closed on
- 31 Jul 2026, 16:59 ICT
Problem statement
Live games generate high volumes of mixed-language tickets covering account recovery, payment disputes, bug reports, and toxicity.
Expected outcomes and success metrics
- Reduce median handling time.
- Improve deflection and routing.
- Handle multilingual and game-specific support language.
Data availability and readiness
Support ticket stream; game knowledge base / FAQ; live incident log.
Relevant AI technologies
Robotic Process Automation (RPA)