PT. SOFTION GERBANG TEKNOLOGI KREATIF · Balto
In pilot
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PT. SOFTION GERBANG TEKNOLOGI KREATIF
By PT. SOFTION GERBANG TEKNOLOGI KREATIFAn Agentic AI support assistant build for Balto as POC. Uses LLMs to deliver context-aware replies. It not only handles inquiries but also guides users through their shopping journey—recommending products, managing subscriptions, answering questions, and improving continuously via agent feedback.
- Stage
- In production
- Industries
- Media and entertainment
- Retail and e-commerce
- Healthcare
- Deployment
- Cloud (SaaS)
Why it is worth it
Unlike rule-based or intent-limited competitors, our solution leverages an agentic LLM approach that not only responds but guides users through their shopping journey. It learns continuously from real agent feedback, enabling high adaptability across industries with minimal configuration. Our system bridges knowledge base automation with personalized assistance—tailored for fast-growing digital brands.
- 1. High operational costs from scaling human customer support teams.
- 2. Inconsistent and delayed responses that reduce customer satisfaction.
- 3. Lack of contextual, guided assistance during the customer journey, leading to lost sales and poor retention.
- Our Agentic AI assistant automates inquiries, guides customers, and continuously learns via feedback.
Opening the deck…
Page 1
Best customer profile
Our ideal customers are mid-to-large eCommerce / D2C brands / healthcare and education with high customer interaction volume and a need to scale support without compromising quality. These companies are digitally mature, operate in competitive markets, and seek AI solutions to enhance customer experience, reduce agent workload, and improve operational efficiency.
Notable paying customers
- Balto (D2C pet supplement brand based in France, Belgium and Spain, $9 million revenue)
Key milestones
- Successfully developed and deployed an Agentic AI customer support assistant for a French D2C brand, enhancing customer service efficiency by over 40%. - Processed and analyzed 20,000+ real customer inquiries to build a robust, LLM-powered knowledge base integrated with semantic search.
Customer case
2 customer deployments, shown below.
PT. SOFTION GERBANG TEKNOLOGI KREATIF · Encripti
In productionOpen to read the case study