Embedded Voice Assistant for VETC App

VETC’s, Vietnam's leading electronic toll collection (ETC) system operator mobile app currently requires users to navigate multiple menus and screens for basic tasks, which is cumbersome—especially while driving or in urgent situations—leading to frustration and reduced engagement.

Enable hands-free, natural-language access to core VETC features (wallet management, service locator, etc.), with high ASR accuracy, low latency, and contextual understanding in Vietnamese.

Evaluating VNG Kiki, VinBigData Vivi, FPT SmartCloud

Evaluating VNG Kiki, VinBigData Vivi, FPT SmartCloud

Over 2 million VETC app users across Vietnam

Real-time GPS location, wallet balance API, service station directory; mock APIs available for PoC

Wake-word activation (“VETC ơi”), Vietnamese ASR with <10% WER, contextual dialogue engine, on-device or lightweight voice model (<200MB), integration with VETC APIs