SquadStack.ai · IndiaMART
In production
Open to read the case study
SquadStack.ai
By SquadStack.aiSquadStack.ai is an AI-native Voice AI platform built for enterprise sales and operations teams. We deploy autonomous AI Voice Agents that have human-quality conversations at scale across telecalling, lead qualification, customer onboarding, collections, and support. Headquartered in Noida, India, with deployments across BFSI, education, logistics, healthcare, and consumer internet. Our platform replaces or augments traditional contact center operations with AI agents that sound, think, and adapt like top-performing human agents.
- Stage
- At scale
- Industries
- Retail and e-commerce
- Consumer goods
- Automotive and mobility
- Deployment
- Cloud (SaaS)
Why it is worth it
SquadStack.ai is the only Voice AI platform purpose-built for the realities of enterprise sales in India and emerging markets. We don't sell a chatbot, an API, or a model. We deliver outcomes: more leads converted, more loans collected, more customers retained, at a fraction of the cost of running a human contact center, with 100% quality coverage on every conversation. Our customers don't pay for minutes or tokens. They pay for the same things they paid their BPO for: qualified leads, completed verifications, recovered EMIs. That outcome-aligned model, combined with a vertically integrated AI stack tuned for Indian telephony, is what no global Voice AI player or domestic BPO can match.
- Enterprise contact centers in India and emerging markets are structurally broken. Companies running outbound and inbound voice operations face four chronic pain points:
- 1) Quality is unscalable. The top 10% of human agents drive most of the conversion, but their performance can't be cloned across thousands of agents working night shifts in tier-2 cities.
- 2) Costs are rising while margins shrink. BPO contracts are getting more expensive every year, with attrition rates of 60-80% making it worse.
- 3) Coverage is incomplete. Most enterprises only call 30-40% of their leads or customers because human capacity is finite. The rest leak.
- 4) Visibility is poor. Quality assurance happens on 1-2% of calls, so most problems on the floor are invisible to leadership.
- SquadStack.ai solves all four by replacing variable human performance with AI Voice Agents that operate at top-decile quality, 24/7, in any Indian language, on every single conversation, with full transcript-level analytics on 100% of calls.
Opening the deck…
Page 1
Best customer profile
- Large enterprises with high-volume voice operations where conversation quality directly drives revenue or retention. The sweet spot:
- 3 Lakh+ outbound or inbound calls per month
- We are not a fit for: very small businesses with sub-1,000 monthly call volume, or use cases that need pure IVR-style menu navigation without real conversation.
Notable paying customers
- Indiamart, Justdial, Bankbazaar, PhonePe, AngelOne, Work India, Swiggy, Delhivery, eKart, DMI Finance
Key milestones
- Passed the Turing Test for Contact Centers - Launched ContextVision (visual intelligence for voice agents) and Optimize (multivariate testing for conversation flows) in FY26 - Active rollout of in-app/in-website Voice AI Assistant product, expanding from outbound telephony into embedded conversational AI - Recognized in industry coverage on the autonomous voice AI shift in India
Customer case
6 customer deployments, shown below.
SquadStack.ai · redBus
In productionOpen to read the case study
SquadStack.ai · Delhivery
In productionOpen to read the case study
SquadStack.ai · Eureka Forbes
In productionOpen to read the case study
SquadStack.ai · MoneyView
In productionOpen to read the case study
SquadStack.ai · Amity University
In productionOpen to read the case study