Qiscus · SeaBank
In production
Open to read the case study
Qiscus
By QiscusQiscus is B2B SaaS company that provides an AI omnichannel customer engagement platform, enabling businesses to manage all customer communications — including WhatsApp, Instagram, Facebook Messenger, email, live chat, and more — from a single unified dashboard. Qiscus's mission is to help businesses build meaningful and scalable customer relationships through AI-powered conversation technology. Founded in 2013, Qiscus serves hundreds of enterprise and mid-market clients across Southeast Asia, empowering customer service, sales, and marketing teams to deliver faster, more personalized customer experiences.
- Stage
- At scale
- Industries
- Retail and e-commerce
- Consumer goods
- Automotive and mobility
- Deployment
- Cloud (SaaS)
Why it is worth it
Qiscus offers a locally-built, SEA-first omnichannel platform that combines deep regional expertise, local language support (Bahasa Indonesia), competitive pricing tailored for Indonesian and SEA markets, and native WhatsApp Business API integration. Unlike global competitors, Qiscus provides hands-on local customer success and implementation support, faster compliance with regional data regulations, and a flexible Chat SDK for custom in-app messaging — making it the preferred choice for enterprises that need a trusted, agile, and cost-effective CX solution built for Southeast Asia.
Businesses struggle to manage fragmented customer communications across multiple channels (WhatsApp, messenger, Instagram, email, live chat, and 20 other channels), leading to slow response times, inconsistent customer experiences, and poor agent productivity. Without a unified platform, customer service teams waste time switching between tools, lose conversation context, and fail to meet rising customer expectations for fast, personalized support. Qiscus solves this by centralizing all conversations into one platform with AI-powered automation and routing.
Opening the deck…
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Best customer profile
Mid-to-large enterprises and fast-growing SMEs in Southeast Asia — particularly those in retail & e-commerce, financial services, healthcare, and telecommunications — that handle high volumes of customer inquiries across multiple digital channels. Ideal customers include customer service managers, CX directors, and digital transformation leaders at companies with 50+ customer-facing agents who want to unify communications, reduce response times, and scale support through AI automation.
Notable paying customers
- Telkomsel, Bluebird, Halodoc, BRI, Permata Bank, KPJ, Emzi, Sunway and more
Key milestones
- Founded in 2013, one of Southeast Asia's earliest and most established customer communications SaaS companies - Launched Qiscus Chat SDK used by 500+ developer teams across the region - Grew to serve 2000+ clients across Indonesia, Malaysia, Singapore and other markets - Launched omnichannel platform integrating WhatsApp Business API (official Meta partner), Instagram, Facebook, email, and live chat in one dashboard - Integrated generative AI capabilities including AI reply suggestions, chatbot builder, and RAG-based knowledge Q&A - Recognized as one of Indonesia's leading CX tech providers by multiple industry publications
Customer case
2 customer deployments, shown below.
Qiscus · Madame Chang
In productionOpen to read the case study