ErudiFi

Jared's (our Customer Support chatbot) mission is to support our lean Customer Success team by frontlining inquiries: resolving simple questions, gathering context for complex cases, and routing them to the appropriate department. Since its launch in March 2024, Jared has independently resolved around 20% of inquiries and helped build cases for about 70% of write-ins, significantly reducing the support workload. Jared's (our Customer Support chatbot) mission is to support our lean Customer Success team by frontlining inquiries: resolving simple questions, gathering context for complex cases, and routing them to the appropriate department. Since its launch in March 2024, Jared has independently resolved around 20% of inquiries and helped build cases for about 70% of write-ins, significantly reducing the support workload.