BeyondChats · KEM
In production
Open to read the case study
BeyondChats
By BeyondChatsBeyondChats-enabled clinics become the go-to-choice when patients are ready to seek treatment. Our Timeline Intelligence nurtures patient across communication channels and decodes patient intent over time. Patients get the help they need, while clinics acquire a lot more patients
- Stage
- In production
- Industries
- Healthcare
- Deployment
- Hybrid
Why it is worth it
BeyondChats removes the human from the sales cycle from the first interaction all the way to when the potential patient is ready to take action. We do this by engaging with users across channels and by nurturing patient relationships across key milestones during their exploration journey. Tl;dr: Unlike our competitors, we don't wait for users to come to us. We go to users and build a trusted relationship over time. So when patient is ready to take action, BeyondChats-enabled clinics become their go-to choice for getting treatment.
- > Managing long patient acquisition cycle: Most patients drop off during long decision cycles, and clinics lack the bandwidth to follow up consistently and nurture patient relationships over extended periods.
- > Underperforming ads spend: Clinics spend heavily on ads but can’t convert traffic effectively due to weak post-consultation communication and and lack of insight into what happens after free consultation call being booked through the ad.
- > Overloaded staff: Front desk teams are overwhelmed and often untrained, leading to missed follow-ups, poor first impressions, and frustrated patients who start exploring other options.
Opening the deck…
Page 1
Best customer profile
- Our ideal customers are mid-to-large hospitals and clinics in the UK, EU, or India that:
- > Spend over $1,000/month on digital ads
- > Offer high-ticket treatments (IVF, arthritis, cosmetic surgeries, etc.) with long decision cycles
- > Want to improve ROI from their patient acquisition and engagement funnels
- They’re already investing in traffic, but are not able to boost patient acquisition due to lack of clear analytics and long-term lead-nurturing systems.
Notable paying customers
- IVFMatters, Malpani Infertility Clinic, MedicalAppraisals
Key milestones
-> Product built & deployed: Fully functional Timeline Intelligence platform that acts as the clinic's digital receptionist. -> 14 paying businesses onboarded across UK and India. Including a franchise with 10 branches. -> $5,000 MRR achieved through SaaS subscriptions -> Raised $30,000 grant from Dr. Aniruddha Malpani - an angel investor -> Delivered 5x improvement in repeat rate of potential patients -> Developed proprietary Timeline Intelligence engine to track patient milestones and personalise follow-ups. 99.99% hallucination-free AI responses due to our in-house fine-tuned AI models and custom conversation pipelines. -> Zero churn from active clients over the past 6 months, despite minimal manual support
Customer case
3 customer deployments, shown below.
BeyondChats · JJ Hospital
In productionOpen to read the case study
BeyondChats · Malpani
In productionOpen to read the case study