Alltitude Advisory Pte Ltd
By Alltitude Advisory Pte LtdThe quality of relationship of shaped by the quality of conversation. Customers crave for attention and personalised service yet companies are crumbling under service load overwhelm and inconsistent experience. Rake.Chat set out to create reliable digital twins of service frontliners to take the drugery out of repetitive, worse abusive, yet all so important work of customer service. Powered by human-designed customer experience, AI agentic workflow and recent breakthroughs in AI voice technologies, the enterprise can now avail on-prem, secure, reliable, close-to-human experience to level up in self-service revolution.
- Stage
- In production
- Industries
- Banking and finance
- Healthcare
- Retail and e-commerce
- Deployment
- Hybrid
Why it is worth it
Our Tech (stack) is... On-Prem (Secure and private) Open-Source (Business continuity and supported) Composable (scalable and can always change out best in class) Our Team is... Super focus on chat and voice as a UI for the last 3 years Super spartan
- Low value yet much needed generalised CS tasks
- Data privacy with on-prem deployment to comply with PDPA, GDPR on PII
- Shifting preference for human to talk to bot (provided smart) rather than another human
Opening the deck…
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Best customer profile
- Pre-sales and post-sale : Insurance and customer facing companies looking to transform their customer service through self service via AI chat and voice.
- Employee Experience : HR / Admin needing to serve internal customers for mundane admin like claims subsissions, book meeting room, check leave balance etc.
- Rich Engagement : Tour agencies needing to provide information to a massive amount of poentilal customers at a very short time with consistent follow up, so that they can achieve high volume with very low profit margin.
Notable paying customers
- India International Insurance
Funded : ~US$150,000 Ready to launch : Sira chat+voice concierge for a 30+years old insuance company in Singapore Pipeline : AIA Insurance in Indonesia primed via AWS, govt agency in Thai primed by Thai reseller partner