[CAR2] Service Quality Management and Revenue Growth for Service Workshop Customers (Carpla)

Carpla is developing a nationwide network of service workshops (70 locations). Challenges in managing service quality standards (measurement and monitoring). Challenges in driving revenue growth from existing customers and acquiring new customers. Challenges in managing the supply chain for materials and spare parts. Difficulties in building strong customer trust due to being a new brand.

- Monitor and measure service quality and service time across 70 service workshop locations. - Increase revenue from existing customers (optimize customer lifetime value) and convert new customers. - Optimize costs and ensure a stable supply of materials and spare parts.

Partnerships with manufacturers, distributors, and automotive brands. An existing network of 70 service workshop locations and 300 roadside assistance vehicles.

Partnerships with manufacturers, distributors, and automotive brands. An existing network of 70 service workshop locations and 300 roadside assistance vehicles.

- Service Quality Management / Workshop Operations Team - Customer Service (CS) Team - Sales / Marketing Team - Supply Chain / Logistics Team

- Service quality data (repair time, customer feedback). - Customer transaction data and service/repair history (CRM, POS). - Supply chain data (inventory, orders, suppliers). - Monitoring data from workshop cameras/devices (unstructured data).

Integration with the Workshop Management System (WMS), internal CRM, and Supply Chain Management (SCM) systems. Real-time monitoring requirements.