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SC-2 — Export COO Material Traceability & Import Declaration Balance Control.

Nestlé Vietnam · Posted 3 days ago

Consumer goodsGenerative AIRobotic Process Automation (RPA)
Budget
To be determined
Timeline
Based on solution provider proposal
Apply by
22 Nov 2026, 23:59 ICT

Problem statement

AI and automation turn fragmented emails, SharePoint and Excel checks into one intelligent, traceable COO workflow, for every COO application and supporting document. HS code classification determines import duty rates, specialised permits and inspection requirements. Each case requires weighing many sources at once, and for food products a small difference in content changes the code and the duty – so everything must be read very carefully. Today: - Manual document review, regulation research, comparison with previous cases and consultation with related stakeholders – several hours to multiple days per case.

Expected outcomes and success metrics

- Higher COO accuracy and less daily handling time. - Reduced research time and improved consistency. - Faster decision-making and reduced customs compliance risk.

Target users and impacted teams

- SC-IMEX - F&C, Regulatory Affairs - Procurement, Logistics

Data availability and readiness

- Vietnamese/English product name, description, ingredient list, MSDS, technical documents - Exporter/manufacturer information - Tariff schedule, customs regulations, HS explanatory notes - Internal import history and external classification references Note: Synthetic data could be potentially provided during the process, upon approval of the Nestlé team and in compliance with data law.

Integration, deployment and infrastructure

To be determined Note: Nestlé's current environment includes Microsoft Azure and Microsoft Copilot. Solutions that can work with this environment are welcome, and final integration and deployment requirements will be confirmed with the Nestlé team.

Relevant AI technologies

Generative AIRobotic Process Automation (RPA)

Also: Natural Language Processing. Based on Nestlé's description of AI that extracts product attributes and proposes HS codes with rationale.

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