[SB8] AI Voice Biometrics for Fraud Prevention
Shinhan Future's Lab Vietnam · Posted 7 months ago
Banking and financeConversational AI / ChatbotsPredictive Analytics / Forecasting
- Budget
- VND 200M
- Timeline
- Not specified
- Closed on
- 3 May 2026, 23:59 ICT
Problem statement
Verify caller identity in real time during loan underwriting calls and hotline interactions using voice biometric AI — detecting impersonation and fraud before it reaches a human agent.
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Expected outcomes and success metrics
- Reduce fraud losses related to identity impersonation
- Improve authentication speed and customer experience (no OTP/manual checks)
- Increase trust and security in high-risk processes (loan underwriting, hotline)
- Reduce operational workload for manual verification teams
- Strengthen compliance with risk and security standards
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Current process
_No existing solution available_
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Current solution
_No existing solution available_
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Target users and impacted teams
Digital Business Unit
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Relevant AI technologies
Conversational AI / ChatbotsPredictive Analytics / Forecasting