Softworld VietNam Ltd
By Softworld VietNam LtdTomAI provide a platform to help customers build their own knowledge with power of GenAI within minutes. With TomAI the farmer could make their own assistant for farming, release their time to enjoy the nature. With TomAI, the manager will saving time to review and approve, leave more time to think and make decistion, have more time to enjoy life...
- Stage
- In production
- Industries
- Healthcare
- Retail and e-commerce
- Agriculture
- Deployment
- Hybrid
Why it is worth it
OOD Platform: 1st End to End Digital Solution for F&B, OOD Platform not only provide the eOrdering & Loyalty features, it provide the full solutions for operating, improve service quality with AI support, integrate strongly with Global ERP (D365, SAP...) so its value contribute to business grow. TomAI: Not a GenAI based only, TomAI aimed to become a smart brain for enterprises, especially F&B and education domain.
- 1. Manual and Slow Customer Support
- Pain: High cost and limited availability of human agents; inconsistent service quality.
- Our Solution: TomAI offers 24/7 multilingual support via chatbot and virtual assistant across multiple channels, reducing costs and improving response times.
- 2. Fragmented Online & Offline Sales Channels
- Pain: Difficulty managing orders, inventory, and customer data across multiple platforms.
- Our Solution: OOD Platform unifies online and offline sales (POS, website, mobile app), centralizing data for better management and analytics.
- 3. Low Customer Loyalty & Engagement
- Pain: High customer churn and ineffective loyalty programs.
- Our Solution: Built-in Loyalty & Rewards System with gamification, CRM integration, and marketing automation to retain customers and boost CLTV.
- 4. Inefficient Production & Inventory Management
- Pain: Poor visibility into production progress, material waste, and stockouts.
- Our Solution: SM DXP provides real-time production tracking, BOM automation, and inventory forecasting – reducing costs and improving output quality.
- 5. Slow Data Access and Decision-Making
- Pain: Decision-makers struggle to get insights from fragmented or outdated data sources.
- Our Solution: TomAI allows instant natural-language querying of business data and reports across documents, ERPs, and CRMs.
Opening the deck…
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Best customer profile
- F&B Chain, Hospitality
- Education
- Banking
- Retail
Notable paying customers
- 1) Katinat Cafe: - Top 3 market coffeechain in VietNam. - Using our OOD Platform (eOrdering & eLoyalty) to leverage customer online to offline experiences and benefits. The platform helping them to increase monthly 150k use revenue and connect directly with their customer via loyalty programs. 2) Trung Nguyen Legend Coffee: - Top1 coffee group in VietNam - Start using our solution from 2018 to now, help the group to improve customer enagement and ease to place online ordering. On the next stage, we continue to provide more advanced managing services, applying TomAI to care customer journey. 3) Sasco Airport Service - Top1 Vietnamese Airport Service - Implement OOD Platform as eCommerce & Loyalty platform for F&B, Business Lounge, Retail, Travel services; the online platform for Airport service will be a potential grow of revenue and serve to millions passengers per year.
1) OOD Platform - AI-first eOrdering (Talk first, AI driven personalization) - AI-driven customer demand forecasting, store supply chain optimization, waste optimization, - Carbon foot-print calculation 2) TomAI - TomAI Brain: powered by NVidia architect and computing power, connect and leverage GenAI services with AIoT, Robotics, Data. - TomAIoT: Camera, Sensors and others IoT data streaming & processing - TomAI Robotics APP: Make Robotics really smart by robotics app powered by TomAI Brain - C-Level Assistant: Multi-Agent, MCP, Data Analyst, Data Integration combination to build smart assistant for C-Level