Replaice Technologies pvt ltd

Replaice.ai is redefining enterprise productivity by replacing rigid, manual processes with a flexible, AI-native workforce - powered by advanced Generative AI (GenAI) agents. The platform focuses on automating high-friction, high-cost operations across the BFSI sector, initially targeting health insurance and wealth management verticals. At the core of Replaice.ai’s GenAI solution is a suite of intelligent, adaptable AI agents designed to seamlessly integrate with existing enterprise systems and CRMs. These agents automate key business processes - including customer query resolution, policy onboarding, claims management, and wealth profile analysis - across omnichannel touchpoints like voice, WhatsApp, chat, and email. Replaice.ai leverages cutting-edge techniques such as parameter-efficient fine-tuning (PEFT) and LoRA for domain-specific adaptation of state-of-the-art Large Language Models (LLMs) and Small Language Models (SLMs). The platform supports both structured and unstructured data ingestion, employing hybrid Retrieval-Augmented Generation (RAG) to deliver real-time, contextually relevant responses and insights. All agent activity, workflow automation, and performance metrics are unified within the AIgent Workspace - a single dashboard for admin control, monitoring, and seamless human-AI collaboration.