Namitech · Vietinbank
In production
Open to read the case study
Namitech
By NamitechNamiTech, backed by world-class AI scientists and strong investment from FPT and reputable investors, leads the Voice AI market in Vietnam. Our advanced technologies include cutting-edge capabilities in background noise cancellation, voice biometrics, speech recognition, and natural language processing (NLP). These innovations span from enhancing security to revolutionizing conversation intelligence.
- Stage
- At scale
- Industries
- Retail and e-commerce
- Banking and finance
- Deployment
- Hybrid
Why it is worth it
Unique Value Proposition Nami delivers an integrated Voice AI platform combining Voice Biometrics, Speech-to-Text, and Agent Scoring in a single enterprise-grade solution optimized for Vietnamese language and BFSI environments. Unlike global generic AI tools, Nami is specifically trained and validated on Vietnamese financial service data, enabling higher accuracy in noisy call center conditions, regional accents, and domain-specific terminology. Our key differentiation lies in: End-to-end voice intelligence (authentication, transcription, and performance analytics in one platform) Proven deployment in real banking environments with measurable operational impact High robustness in low-quality audio and real-world contact center conditions Embedded Agent Scoring and compliance intelligence, beyond standard transcription or authentication tools
Nami addresses critical pain points in financial services and customer operations, including identity fraud prevention, manual and error-prone voice processing, inefficient agent quality monitoring, compliance risk in customer interactions, and productivity gaps in contact center operations through AI-powered voice authentication, speech analytics, and automated agent scoring.
Opening the deck…
Page 1
Best customer profile
- Best Customer Profile
- Our ideal customers are mid-to-large enterprises, particularly in highly regulated and customer-intensive industries such as banking, financial services, insurance (BFSI), telecom, BPO, and large-scale customer service operations.
- Company Profile
- Enterprises with large contact center operations (100+ agents, ideally 500+ agents)
- Organizations handling high volumes of customer interactions and sensitive customer data
- Companies undergoing digital transformation, automation, or AI adoption initiatives
- Target Buyers / Stakeholders
- Chief Digital Officer (CDO)
- Head of Contact Center / Customer Experience
- Operations Director
- Risk / Fraud Management Leaders
- IT and Innovation Teams
- Key Pain Points We Solve
- Fraud risk due to weak authentication processes
- Manual, inefficient call handling and data-entry workflows
- Inconsistent quality monitoring and agent performance management
- Compliance risks in customer interactions
- High operating costs and pressure to improve productivity and customer experience
- Our solutions are especially valuable for organizations seeking measurable improvements in fraud prevention, automation, service quality, and operational efficiency.
Notable paying customers
- Notable Paying Customers VietinBank – Enterprise deployment of Voice Biometrics, Voicebot, Chatbot, Agent Scoring, and Agent Assist solutions Eximbank – Deployment of Voice Biometrics solution Additional Customers (under NDA) Multiple financial institutions in Vietnam using AI-driven voice and automation solutions Enterprise clients in customer operations and regulated sectors (can be disclosed under NDA if required) Commercial Traction Highlights Production deployments across banking and contact center environments 445,000+ registered Voice IDs in active deployment Recurring enterprise revenue with proven commercial adoption in BFSI use cases
Key milestones
Product & Technology Milestones Developed and commercialized proprietary AI solutions including Voice Biometrics (VoiceDNA), Vietnamese Speech AI, and NamiSense speech analytics/agent scoring platform Achieved major technical breakthroughs in Vietnamese speech recognition accuracy, anti-spoofing voice biometrics, and noise-robust voice authentication for real-world environments Reached production readiness with enterprise-grade deployments in regulated industries Customer & Commercial Traction Secured enterprise deployments with major financial institutions including VietinBank, Eximbank, TPBank, VPBank, VIB... Achieved 445,000+ registered Voice IDs in active deployment Established recurring enterprise revenue from BFSI and customer operations use cases Completed multiple enterprise PoCs and production use cases in voice automation, authentication, and speech analytics Partnership & Market Validation Built traction in banking and contact center environments through enterprise partnerships and solution deployments Validated multi-solution use cases including Voice Biometrics, Agent Assist, Agent Scoring, Voicebot, and Chatbot Innovation & Funding Support Received market validation through enterprise adoption and innovation program participation Actively pursuing strategic partnerships and innovation-led commercial expansion opportunities
Customer case
10 customer deployments, shown below.
Namitech · TPBank
In productionOpen to read the case study
Namitech · VPBank
In productionOpen to read the case study
Namitech · Eximbank
In productionOpen to read the case study
Namitech · VIB
In productionOpen to read the case study
Namitech · SHB
In productionOpen to read the case study
Namitech · NCB
In productionOpen to read the case study
Namitech · Prudential
In productionOpen to read the case study
Namitech · Manulife
In productionOpen to read the case study
Namitech · Chubb Life
In productionOpen to read the case study