MIEA Health
By MIEA HealthMIEA manages all incoming conversation on chat platforms. Clinic staff now has an assistant that answers customers immediately, arranges appointments and manages complaints. Improve customer retention, increase operational efficiency and reduce manpower cost. The system is now an archive of institutional information as knowledge base grows when staff helps AI answer questions that is currently not in the database.
- Stage
- In production
- Industries
- Healthcare
- Deployment
- Cloud (SaaS)
Why it is worth it
1. We are healthcare focused, tried and tested within clinic setting to ensure optimal adoption. We fit the work processes of the clinics rather than having the clinic adapt to how our system process. 2. We are more customisable as our AI bot actions are adjustable through prompts 3. We are more cost effective as our team is highly skilled but completely remote.
Operational efficiency for clinics.
Opening the deck…
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Best customer profile
Small and medium size clinic chains. Busy medical practices with 2 - 10 clinics within their chain. Management wants oversight of the conversations as they are particular on service quality. Staff are struggling with growing base of customers wanting immediate action through chat platforms.
Notable paying customers
- Astra Zeneca, Fullerton Health, Tetsuyu Healthcare, Rapid Physio, Asiamedic, Osler Health,
A refreshed Dashboard, paid POC with Astra Zeneca