IntentAI Pte Ltd · DBS
In production
Open to read the case study
IntentAI Pte Ltd
By IntentAI Pte LtdIntentAI builds complex and robust AI Agents for Customer Service and Knowledge Management with great success. For example, our Customer Service Agent for Parkway Shenton already deflects 77% of chats from human agents. Our Knowledge Management Agent for DBS runs in DBS's production environment and connects with 25 different APIs, including those from LSEG, to source real-time financial data for over 30,000 stock tickers. At the heart of our solution is a proprietary AI Agent orchestrator that enables us to build AI Agents in minutes and seamlessly integrate them into workflows that are more reliable than those built with typical LangChain frameworks. Additionally, we have made the platform highly cost-efficient to run and deployable in client environments, including on-premise. Leading the tech development of the Inttent AI platform: a next generation content generation platform for M&A professionals to improve deal origination and qualification leveraging an agentic architecture and multimodal large language models. IntentAI builds complex and robust AI Agents for Customer Service and Knowledge Management with great success. For example, our Customer Service Agent for Parkway Shenton already deflects 77% of chats from human agents. Our Knowledge Management Agent for DBS runs in DBS's production environment and connects with 25 different APIs, including those from LSEG, to source real-time financial data for over 30,000 stock tickers. At the heart of our solution is a proprietary AI Agent orchestrator that enables us to build AI Agents in minutes and seamlessly integrate them into workflows that are more reliable than those built with typical LangChain frameworks. Additionally, we have made the platform highly cost-efficient to run and deployable in client environments, including on-premise. IntentAI builds complex and robust AI Agents for Customer Service and Knowledge Management with great success. For example, our Customer Service Agent for Parkway Shenton already deflects 77% of chats from human agents. Our Knowledge Management Agent for DBS runs in DBS's production environment and connects with 25 different APIs, including those from LSEG, to source real-time financial data for over 30,000 stock tickers. At the heart of our solution is a proprietary AI Agent orchestrator that enables us to build AI Agents in minutes and seamlessly integrate them into workflows that are more reliable than those built with typical LangChain frameworks. Additionally, we have made the platform highly cost-efficient to run and deployable in client environments, including on-premise.
- Stage
- In production
- Industries
- Banking and finance
- Deployment
- Hybrid
Why it is worth it
Technically, our state management architecture provides observability, audit trails, and enterprise governance refined through years of production deployments. Business-wise, the platform incorporates and builds on operational learnings from real-world implementations across financial services, healthcare, and SMEs -capturing what actually works when agents go live and how people build them in real-life production environments. Most competitors remain committed to either fully-agentic (unreliable) or low-code (limited) approaches.
- Enterprises today face a critical gap in AI agent development. They're caught between three inadequate options, each failing to deliver production-ready, enterprise-grade AI automation: (1) Over-Agentic Platforms like Gemini Business Are Unreliable (2) Low-Code Platforms like N8N Lack Enterprise Depth (3) Fully Customizable Frameworks like LangGraph Are Operationally Prohibitive.
- The IntentAI Orchestrator solves this by providing production-grade AI Agents with built-in controlled autonomy and transparent state management—the ability to build sophisticated agent workflows that are deterministic where precision matters and agentic where reasoning adds value, ensuring every workflow is auditable, explainable, and production-ready.
Opening the deck…
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Notable paying customers
- DBS Bank, Phillip Capital, IHH Parkway
Key milestones
Framework deployed in production with leading companies in regulated industries. Partnership with local and global consultancies. Raised US$1m. Capable of deploying complex AI sales agents in 2 weeks.
Customer case
One customer deployment, shown below.