AeroChat
By AeroChatAeroChat is an AI chat engine built on two core pillars: the Intention Engine, which makes responses context-aware and precise, and the Document Processing Engine, which turns business data into reliable, actionable knowledge. This unique foundation powers enterprise-grade knowledge search with conversational accuracy. For customer-facing use cases, AeroChat resolves queries instantly, lightens support workload, and converts more conversations into sales. As an internal knowledge hub, it helps teams retrieve critical operational information quickly and accurately, improving productivity and decision-making.
- Stage
- In production
- Industries
- Retail and e-commerce
- Telecom
- Real estate
- Deployment
- Hybrid
Why it is worth it
Unlike traditional helpdesk platforms that rely on complicated, rigid flows and scripted replies, AeroChat uses our proprietary “Intention Engine” — a multi-agent reasoning framework with intent-first architecture — to understand real customer messages, follow context, and resolve issues autonomously, without human intervention. It unifies AI chat, live chat, and support tickets into one seamless, integrated workspace.
- High cost and inefficiency of scaling customer service teams with headcount
- Slow and inconsistent response times across chat channels
- Fragmented communication workflows between customer-facing and internal teams
- Inability to handle high daily chat volume (200~5,000+ messages/day) reliably
- Lack of AI systems that balance automation with business logic and response control
- Rising customer expectations for 24/7, instant, and accurate support
- Limited internal knowledge access for frontline staff or distributed teams
Opening the deck…
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Best customer profile
- Mid-sized to large businesses with high daily chat volumes, internal and/or external, e.g. > 200 chats per day
- Industries: Ecommerce, Retail, Telecommunications, B2B SaaS, Services (e.g. Catering)
- Teams: Customer support, operations, internal communications, and marketing
- Pain points: Manpower constraints, slow response times, inconsistent replies
- Needs: Scalable AI-driven chat handling, multi-channel support, fast deployment
- Businesses looking for an API-based solution to embed AI chat capability into their own systems and apps.
Notable paying customers
- Jurong Port
- $84K locked revenue in last 12 months, core engine build with 10–20% customisation - 10 subscribed accounts generating ~$12K ARR from base plans - SG furniture brand in purchase consideration (10K setup, 3K ARR) - Regional NGO deployment pending (~ USD $80K) - Top Shopify app developer evaluating AeroChat for internal use and potential rollout to their 20,000+ merchant network - Jurong Port onboarded for enterprise pilot use