Accordia Global Sdn Bhd
By Accordia Global Sdn BhdCompany founded in 2010, focusing Omni Channel Contact Center Solutions including AI Chatbot, AI Agent Assist and Knowledge Base and AI Quality Monitoring.
- Stage
- In production
- Industries
- Technology
- Deployment
- Cloud (SaaS)
Why it is worth it
AI Centric Omni Channel Contact Center Solutions for telephony, messaging and social media channel, and email handling
- Accordia addresses the modern challenges of customer service and business operations by bridging the gap between fragmented legacy systems and the digital-first expectations of today’s consumers.Some of the key problems Accordia solves includes
- 1. Fragmented Communication (The "Silo" Problem)
- The Problem: Many businesses manage voice, email, WhatsApp, and social media through separate apps. This leads to "data silos" where an agent has no idea a customer just sent a complaint via Facebook before calling. Accordia OMNI platform unifies all these channels into a single interface. When a customer switches from chat to a phone call, the agent sees the entire history in one place, preventing the customer from having to repeat themselves.
- 2. High Operational Costs & Agent Overload
- The Problem: Customer service teams are often overwhelmed by simple, repetitive questions (e.g., "Where is my order?" or "What are your hours?"). Hiring more staff to handle these routine tasks is expensive and leads to high agent burnout. Accordia AI Chatbots handle these "low-value" inquiries 24/7. This reduces the headcount needed for basic support and allows human agents to focus on complex, high-value problem solving.
- 3. Slow Response Times & Limited Availability
- The Problem: Modern customers expect instant answers. If a business only operates 9-to-5, they lose customers to competitors who are more responsive.
- By providing 24/7 AI-powered automation, businesses can respond to leads and support tickets instantly, even in the middle of the night. Features like Intelligent Routing also ensure that when a human is needed, the customer is matched with the right expert immediately.
Opening the deck…
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Best customer profile
The best customer profile for Accordia is a business that manages high-volume customer interactions across all industry and is looking to transition from a fragmented, voice-only (i.e phone calls) setup to a modern, AI-enhanced omnichannel contact center. The ideal size of the companies would be a mid to large size organizations with a contact center ranging from 5 to 200 agents that are having challenges in managing the call center interactions
Notable paying customers
- Sime Motor Malaysia, Hong Kong and Singapore ( https://www.simemotors.com.my/), Perodua (https://perodua.info/), fasspay (https://fasspay.com/); moratelindo (https://www.moratelindo.co.id/), broadridge India (https://www.broadridge.com/)
Established in 2010, SME 100 Award in 2013, Launched SaaS Cloud Business Model in 2018, AI Chatbot 2023, AI QM 2025